• America Online Users who experience problems viewing this site or receiving file attachments from the secured online application can improve performance by downloading and installing a stand-alone version of Netscape or Internet Explorer Web Browsers.
• By using one of these individual browsers, instead of the built in AOL browser, one can solve many problems associated with accessing the Internet or World Wide Web through AOL.
• Below are complete instructions on how to proceed: 

1. Download the latest versions (4.0 or later) of Internet Explorer or
   Netscape Communicator
2. Install the executable or zipped browser files on your computer. For complete instructions on how to do this refer to the download websites.
3. After you successfully installed your new browser, restart your computer so that all the changes will take effect.
4. Sign on to AOL and stay at the AOL welcome page. (NOTE: you must stay signed on or connected to AOL before proceeding.)
5. With AOL still running in the background, start your newly installed browser. The new browser will use your AOL connection.

• If you experience any problems getting your new browser to work with AOL, go to the AOL Member Services area, click "Internet & World Wide Web," then double click the "Using other browsers with AOL" heading. This will give further instructions on how to use a different browser with AOL.